A New Approach to Feedback

The Creative Act: A Way of Being – written by music producer Rick Rubin – is not only beautifully designed but a unique and enlightening perspective on creativity.

Image courtesy of Penguin Press

It was also great to listen to Rick being interviewed on Jay Shetty’s On Purpose podcast. I found it inspiring stuff (also providing me with some useful thoughts for a content strategy I’m working on for a client). During their far-ranging conversation I was really pleased to be reminded of one of the best approaches to FEEDBACK I’ve ever heard.

Enabling you to “play Big”

I first came across this approach reading Tara Mohr‘s brilliant book Playing Big a few years ago. (I love these connections). The advice she gives, which Rick Rubin echoes, is this:

“Feedback doesn’t tell you about yourself. It tells you about the person giving the feedback. In other words, if someone says your work is gorgeous, that just tells you about *their* taste. If you put out a new product and it doesn’t sell at all, that tells you something about what your audience does and doesn’t want. When we look at praise and criticism as information about the people giving it, we tend to get really curious about the feedback, rather than dejected or defensive”.

Tara Mohr

Reframing Feedback

Reframing the purpose of feedback in this way makes ALL the difference. Tara offers further advice (see below) on navigating feedback in this article and in her book.

“1.  REFRAME the feedback:
 The feedback doesn’t tell you any facts about you; it tells you something about the perspective of the person giving the feedback. Reframe the feedback as information about them. What does this tell you about their priorities or preferences?

2.  Is the feedback truly RELEVANT? Women forget to ask this, and instead feel they have to incorporate all feedback. We need to ask: is this feedback essential to incorporate in order to achieve my goals? Those goals might include professional ones (like getting work published) or personal ones (like a loving relationship with family members.) If the feedback is not truly relevant to your aims, you have permission to not attend to it.

3.  REVISE your approach. If your answer to #2 is yes, then you can think about how you can revise your approach to work with/relate to this person more effectively, now that you know more about their needs and perspective. Going back to #1, the feedback isn’t a verdict on how you measure up – it just tells you how to be more impactful in your relationship with them.”

Photo by Annau00eblle Quionquion on Pexels.com

Allowing IT to Serve You

Ultimately feedback needs to serve you. So by getting curious about the person giving the feedback, and taking on board the aspects of their feedback that best serve you, you’re less likely to invest so much weight in their opinions. Effectively you ‘unhook’ from the power that either their praise or criticism might have, and you’re able to determine how best to utilise it.

© Alexandra Noel – All Rights Reserved 2023

Hearts, Mothers, Grief

Woman sitting in a grey long sleeved shirt holding mother's hand in blue long sleeved shirt

Grief confronts us in many ways; whether it’s a close friend who is reeling from unexpectedly losing a parent, a relationship that seems irrevocably lost, or the illness of a loved one; loss and grief almost always take us by surprise, even if we’ve been anticipating it.

Woman sitting in a grey long sleeved shirt holding mother's hand in blue long sleeved shirt

I’m not sure it’s possible to properly identify with someone who’s grieving a loved one, unless you’ve actually been there yourself. It requires more than empathy. When a close friend’s mother suddenly became ill and died a few years back, I found myself at a loss for words, despite a heartfelt desire to support, encourage and embrace her. I haven’t lost a parent. All too aware of this I didn’t want to say something that would come across as trite and insincere. But neither did I want my genuine sadness and compassion to get lost in my awkwardness. So I fumbled.

When my own mum was in hospital having an operation, I was taken aback to see her looking so vulnerable when I visited her – I simply wasn’t expecting it. It was troubling to see someone I love looking so battered and I was suddenly aware of her mortality. But it made me realise that my response to my mother’s situation was like a drop in the ocean compared to what my friend was going through… I can only imagine what that must have been like.

Years ago, a daughter from a family I knew, was knocked down and killed on a zebra crossing, aged just 14 – her young life inexplicably taken away. Her mum, who I later got to know, shared how she’d felt in response to the different expressions of grief and the condolences she’d received. The well-meaning words of many church friends missed the mark by saying the ‘appropriate’ things. Despite best intentions, these words failed to truly empathise with her grief and horrific sadness. More real (and raw), she told me, were the angry and passionate demonstrations of grief from her daughter’s school friends at the outdoor memorial service – yelling, crying, stomping and shouting – unfiltered by adult decorum. 

And then there are other forms of grief: perhaps it’s a friendship that seems lost forever, or the struggle to make a deeper connection with someone wonderful. That agonising tension of whether this person could be the ultimate safe place you’ve been longing for. Perhaps it’s the grief for someone who is a true friend but has their attentions elsewhere at the moment, or where the hope for a potential relationship has been awakened but will never be reciprocated. These are things we all move through at some point in our lives.

The bitter-sweetness in all of this is that experiencing these things proves that we’re alive – it’s in both the joy and the pain that we find meaning; nothing is wasted in the complexity of human experience. And along the way comfort arrives in the most extraordinary of forms. On my way out of the hospital from that unsettling visit to my mum that day, a local ‘Big Band’ of amateur musicians was playing Bossa Nova show tunes in the hospital reception area in aid of a charity. My overwhelming sadness and grief was somehow warmed and sweetened by the sound of well-practised and earnest musicians breathing life into saxophones, trumpets and trombones. The music washed through me – feeding and soothing my soul – as I gulped back the tears. I never imagined that ‘The Girl from Ipanema’ could have such power. In the midst of such pain, suffering and death there was still hope, joy and life made all the more poignant by the extraordinary contrast of that moment.

© Alexandra Noel – All rights reserved. 8th April 2021.

Where Should I Go?

A drawing of the Cheshire Cat in a tree from Alice in Wonderland

That’s the question Alice asked the Cheshire Cat in Wonderland. And it’s the same question I’ve been asking myself over the last few months. Where should I go? The Cat’s reply to Alice was, “It depends on where you want to end up”. And it’s the same answer I’m getting – which has in fact become my true question; Where do I want to end up?.

A drawing of the Cheshire Cat in a tree from Alice in Wonderland

I’ve always dreamed of doing work I love full time. By work I love I mean something that makes the best use of my favourite skills, that feels valuable, that I lose myself in, and that has meaning and purpose. Don’t we all? I’ve had jobs that have allowed me to do some of the things I love, and I’ve worked on projects that I’ve really enjoyed. But mostly, my day to day work has felt increasingly like drudgery, an endless list of tasks that need to be carried out as quickly and as efficiently as possible, a type of work that ultimately drains me and is mismatched with the core of who I am. It wasn’t that I was bad at it, in fact I was good enough, but it became clear that I would never be brilliant at it.

This is not the first time I’ve been here. Quite a few years ago I took the step of applying to do an art foundation. I’d already done a degree, but I longed to discover more about my creative side. It was a decision based on the logic that if I didn’t do it now, I’d still be wanting to do it in ten years’ time. I walked in off the street, got an interview at the college the following week and was offered a place on the spot with no portfolio to speak of. I absolutely loved it and finished with a distinction, but at times I experienced an almost crippling fear – fear of failing but also fear of being brilliant. What would happen to my world if I could actually shine at something?

Do any of us actually ‘get there’ and find that life? I think many people can and do. I certainly want to. To that end I’ve embarked on a quest to change my career and find work I love. It’s been a journey in itself even to begin, to regain a sense of value and empowerment. This blog is part of that beginning. In fact it’s one of my action points from the first of four career change workshops I’m attending at the Escape School (run by the brilliant Escape the City). There are so many people who grow up with expectations put on them that amount to jumping through a series of hoops – school, university, corporate job etc etc… a treadmill. So many of us live with unrealised dreams, and potential that we have progressively denied and squashed. As Seth Godin wrote in Tribes: We need you to lead us, ““Life’s too short” is repeated often enough to be a cliché, but this time it’s true. You don’t have enough time to be both unhappy and mediocre. It’s not just pointless, it’s painful. Instead of wondering when your next vacation is, maybe you ought to set up a life you don’t need to escape from.” 

There comes a point when you can no longer deny who you are, and you owe it to yourself to at least try to realise that person, and to allow yourself the full expression of your unique set of gifts and abilities. Anaïs Nin puts it so aptly, ‘And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom’. Here’s to blossoming.

© Alexandra Noel – All rights reserved. 8th October 2014.